Help and contact
A question, a wrong price, a problem with your subscription? Here are answers to the most common questions.
Write to us
Write to us in English or French. We usually reply within two business days.
Frequently asked questions
Where do prices come from?
In Quebec, official prices reported by stations to the Régie de l'énergie, updated every two minutes. Elsewhere in Canada, user reports and, when there are none, the official area estimate (weekly average or regulated maximum price).
What does “estimate” mean?
When no nearby station has a recent price, Gazo shows the official estimate for your area, with its name and date. It is a benchmark: it is never ranked among real prices.
How do I report or correct a price?
Open the station page and tap “Report a price”, or “This price is still right” to confirm it. Official Quebec prices cannot be changed: they come straight from the Régie.
Why was my report rejected?
A price too far from the area's prices, or more than 10 reports in an hour, is rejected automatically to protect data quality. Write to us if you think it's a mistake.
How do I cancel Gazo+ or restore my purchases?
The subscription is managed in your Apple (App Store) or Google (Google Play) account settings. After reinstalling, tap “Restore purchases” on the Gazo+ screen.
Does Gazo keep my location?
No. Your location is only used to find nearby stations and is not stored, except the point of a price alert you create yourself.
Why are there ads?
Ads fund the free version. They are never shown when the app opens or on the report screen. Gazo+ removes them completely.
I run a gas station: how do I become a partner?
Write to us to claim your station. A partner gets a badge, an enhanced listing and statistics, but never a better rank: ranking depends only on price.
Delete my data
Two ways to delete the data linked to your device (reports, confirmations, alerts, favourites): tap “Delete my data” in the app settings, or send us the device identifier shown in the app settings at the address below. For a partner account, write to us from the account's email address. We process every request within 30 days. Uninstalling the app also erases the device identifier: remaining data can no longer be linked to you.